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Achieve (formerly Freedom Financial Network) complaints

305 complaints in the last 12 months · trend ▲ 51.7% (last 12 mo 305 vs prior 12 mo 201) · timely response 99.6% (last 36 mo)

Complaints per year

• 2020105
• 202191
• 2022120
• 2023106
• 2024177
• 2025254
• 2026*220

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 681 complaints)

• Incorrect information on your report141 (21%)
• Didn't provide services promised93 (14%)
• Improper use of your report54 (8%)
• Problem with a company's investigation into an existing problem48 (7%)
• Took or threatened to take negative or legal action46 (7%)

Products

• Debt or credit management232
• Credit reporting or other personal consumer reports224
• Debt collection125
• Payday loan, title loan, personal loan, or advance loan77

How the company responded

• Closed with explanation589
• Closed with monetary relief52
• In progress40

Insurance / charter status

Not an FDIC/NCUA-insured institution itself (Listed in the CFPB database under its former name.)

Note: Listed in the CFPB database under its former name.

CFPB company name(s): FREEDOM FINANCIAL NETWORK. Brands: Achieve. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Achieve (formerly Freedom Financial Network) get?

305 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.