CFPB Consumer Complaint Database counts for 58 companies we cover (banks, card issuers, lenders, brokers, exchanges), pulled 2026-10-12. Volume tracks size: big banks get more complaints, so check the per-$1B-deposit rate and the trend.
- Capital One complaints
33,730 in last 12 mo · ▲ 5.2% (last 12 mo 33,730 vs prior 12 mo 32,048) · timely 100.0% · 65.8 per $1B deposits
- Chase (JPMorgan Chase) complaints
26,196 in last 12 mo · ▲ 14.2% (last 12 mo 26,196 vs prior 12 mo 22,932) · timely 100.0% · 9.29 per $1B deposits
- Bank of America (incl. Merrill) complaints
23,829 in last 12 mo · ▲ 35.9% (last 12 mo 23,829 vs prior 12 mo 17,533) · timely 99.2% · 11.23 per $1B deposits
- Citi complaints
23,436 in last 12 mo · ▲ 28.7% (last 12 mo 23,436 vs prior 12 mo 18,210) · timely 100.0% · 15.14 per $1B deposits
- Wells Fargo complaints
22,635 in last 12 mo · ▲ 25.2% (last 12 mo 22,635 vs prior 12 mo 18,072) · timely 100.0% · 14.48 per $1B deposits
- Synchrony complaints
16,291 in last 12 mo · ▲ 31.3% (last 12 mo 16,291 vs prior 12 mo 12,406) · timely 98.3% · 189.5 per $1B deposits
- PayPal complaints
12,017 in last 12 mo · ▲ 91.4% (last 12 mo 12,017 vs prior 12 mo 6,277) · timely 100.0%
- Chime complaints
12,015 in last 12 mo · ▲ 80.5% (last 12 mo 12,015 vs prior 12 mo 6,657) · timely 99.8%
- American Express complaints
11,574 in last 12 mo · ▲ 14% (last 12 mo 11,574 vs prior 12 mo 10,155) · timely 99.5% · 67.47 per $1B deposits
- Bread Financial (Bread Savings) complaints
10,713 in last 12 mo · ▲ 30.3% (last 12 mo 10,713 vs prior 12 mo 8,219) · timely 100.0%
- Navy Federal Credit Union complaints
10,427 in last 12 mo · ▼ 41.4% (last 12 mo 10,427 vs prior 12 mo 17,784) · timely 100.0%
- U.S. Bank complaints
6,770 in last 12 mo · ▲ 31.8% (last 12 mo 6,770 vs prior 12 mo 5,138) · timely 100.0% · 12.49 per $1B deposits
- Nelnet complaints
6,637 in last 12 mo · ▼ 7.3% (last 12 mo 6,637 vs prior 12 mo 7,158) · timely 99.9%
- Santander US (Openbank) complaints
6,547 in last 12 mo · ▲ 23.1% (last 12 mo 6,547 vs prior 12 mo 5,318) · timely 100.0% · 77.58 per $1B deposits
- Goldman Sachs (Marcus, Apple Card) complaints
6,261 in last 12 mo · ▲ 21.1% (last 12 mo 6,261 vs prior 12 mo 5,169) · timely 99.9%
- TD Bank complaints
6,213 in last 12 mo · ▲ 20% (last 12 mo 6,213 vs prior 12 mo 5,178) · timely 100.0% · 22.38 per $1B deposits
- Ally complaints
5,965 in last 12 mo · ▲ 13.3% (last 12 mo 5,965 vs prior 12 mo 5,266) · timely 100.0% · 38.09 per $1B deposits
- Truist (LightStream) complaints
5,738 in last 12 mo · ▲ 18.2% (last 12 mo 5,738 vs prior 12 mo 4,855) · timely 99.9% · 13.69 per $1B deposits
- Barclays US complaints
5,623 in last 12 mo · ▲ 30.4% (last 12 mo 5,623 vs prior 12 mo 4,311) · timely 100.0% · 159.22 per $1B deposits
- PNC complaints
3,856 in last 12 mo · ▲ 31.3% (last 12 mo 3,856 vs prior 12 mo 2,937) · timely 100.0% · 8.42 per $1B deposits
- OneMain Financial complaints
3,848 in last 12 mo · ▲ 22.7% (last 12 mo 3,848 vs prior 12 mo 3,135) · timely 100.0%
- Rocket (Rocket Mortgage) complaints
3,751 in last 12 mo · ▲ 400.8% (last 12 mo 3,751 vs prior 12 mo 749) · timely 100.0%
- SoFi complaints
3,503 in last 12 mo · ▲ 33.2% (last 12 mo 3,503 vs prior 12 mo 2,629) · timely 99.9% · 74.88 per $1B deposits
- Discover complaints
3,371 in last 12 mo · ▼ 61.5% (last 12 mo 3,371 vs prior 12 mo 8,752) · timely 100.0%
- USAA complaints
3,213 in last 12 mo · ▲ 29.1% (last 12 mo 3,213 vs prior 12 mo 2,488) · timely 100.0%
- Citizens (Citizens Access) complaints
2,100 in last 12 mo · ▲ 6.5% (last 12 mo 2,100 vs prior 12 mo 1,971) · timely 100.0% · 11.13 per $1B deposits
- Upgrade complaints
1,847 in last 12 mo · ▲ 46.5% (last 12 mo 1,847 vs prior 12 mo 1,261) · timely 99.9%
- Robinhood complaints
1,739 in last 12 mo · ▼ 9.6% (last 12 mo 1,739 vs prior 12 mo 1,923) · timely 91.1%
- Upstart complaints
1,504 in last 12 mo · ▲ 58.5% (last 12 mo 1,504 vs prior 12 mo 949) · timely 99.9%
- Coinbase complaints
1,043 in last 12 mo · ▼ 26.9% (last 12 mo 1,043 vs prior 12 mo 1,427) · timely 99.1%
- Avant complaints
983 in last 12 mo · ▲ 39.2% (last 12 mo 983 vs prior 12 mo 706) · timely 99.6%
- KeyBank (Laurel Road) complaints
909 in last 12 mo · ▲ 23.5% (last 12 mo 909 vs prior 12 mo 736) · timely 100.0% · 5.74 per $1B deposits
- PenFed Credit Union complaints
875 in last 12 mo · ▼ 2.3% (last 12 mo 875 vs prior 12 mo 896) · timely 100.0%
- Navient complaints
636 in last 12 mo · ▼ 50.7% (last 12 mo 636 vs prior 12 mo 1,290) · timely 100.0%
- Bilt complaints
635 in last 12 mo · ▲ 1121.2% (last 12 mo 635 vs prior 12 mo 52) · timely 80.8%
- Morgan Stanley / E*TRADE complaints
470 in last 12 mo · ▲ 79.4% (last 12 mo 470 vs prior 12 mo 262) · timely 99.5%
- Charles Schwab complaints
358 in last 12 mo · ▲ 69.7% (last 12 mo 358 vs prior 12 mo 211) · timely 99.2%
- Best Egg (Marlette Funding) complaints
353 in last 12 mo · ▲ 6.6% (last 12 mo 353 vs prior 12 mo 331) · timely 99.5%
- Prosper complaints
334 in last 12 mo · ▲ 7.4% (last 12 mo 334 vs prior 12 mo 311) · timely 100.0%
- Achieve (formerly Freedom Financial Network) complaints
305 in last 12 mo · ▲ 51.7% (last 12 mo 305 vs prior 12 mo 201) · timely 99.6%
- Axos (UFB Direct) complaints
289 in last 12 mo · ▲ 56.2% (last 12 mo 289 vs prior 12 mo 185) · timely 99.4% · 11.64 per $1B deposits
- Kraken complaints
274 in last 12 mo · ▲ 66.1% (last 12 mo 274 vs prior 12 mo 165) · timely 97.1%
- CIT Bank (First Citizens) complaints
272 in last 12 mo · ▲ 36.7% (last 12 mo 272 vs prior 12 mo 199) · timely 100.0% · 1.56 per $1B deposits
- Crypto.com complaints
218 in last 12 mo · ▼ 12.1% (last 12 mo 218 vs prior 12 mo 248) · timely 98.4%
- EverBank complaints
101 in last 12 mo · ▲ 21.7% (last 12 mo 101 vs prior 12 mo 83) · timely 97.8% · 2.67 per $1B deposits
- Happy Money complaints
96 in last 12 mo · ▲ 11.6% (last 12 mo 96 vs prior 12 mo 86) · timely 73.0%
- Texas Capital (Bask Bank) complaints
70 in last 12 mo · ▲ 89.2% (last 12 mo 70 vs prior 12 mo 37) · timely 100.0% · 2.38 per $1B deposits
- College Ave complaints
65 in last 12 mo · ▲ 4.8% (last 12 mo 65 vs prior 12 mo 62) · timely 100.0%
- Earnest complaints
63 in last 12 mo · ▼ 3.1% (last 12 mo 63 vs prior 12 mo 65) · timely 100.0%
- OKX complaints
36 in last 12 mo · ▲ 800% (last 12 mo 36 vs prior 12 mo 4) · timely 100.0%
- eToro complaints
29 in last 12 mo · ▲ 123.1% (last 12 mo 29 vs prior 12 mo 13) · timely 92.7%
- Bitstamp complaints
25 in last 12 mo · ▼ 3.8% (last 12 mo 25 vs prior 12 mo 26) · timely 6.1%
- Betterment complaints
22 in last 12 mo · ▲ 46.7% (last 12 mo 22 vs prior 12 mo 15) · timely 100.0%
- Splash Financial complaints
12 in last 12 mo · ▲ 100% (last 12 mo 12 vs prior 12 mo 6) · timely 100.0%
- M1 Finance complaints
10 in last 12 mo · ▼ 47.4% (last 12 mo 10 vs prior 12 mo 19) · timely 94.9%
- Wealthfront complaints
6 in last 12 mo · ▼ 50% (last 12 mo 6 vs prior 12 mo 12) · timely 100.0%
- Webull complaints
4 in last 12 mo · ▼ 66.7% (last 12 mo 4 vs prior 12 mo 12) · timely 100.0%
- LendingClub / Happen Bank complaints
0 in last 12 mo · not enough data · timely None%
CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products. Not in the CFPB database under a matching name: Vanguard, Fidelity, Interactive Brokers, Public, Firstrade, Gemini, Binance.US, Credit One, Varo (no CFPB entries found), Citi Custom Cash n/a.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.