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Ally complaints

5,965 complaints in the last 12 months · trend ▲ 13.3% (last 12 mo 5,965 vs prior 12 mo 5,266) · timely response 100.0% (last 36 mo) · 38.09 per $1B of deposits

Complaints per year

• 20201,621
• 20212,232
• 20222,714
• 20233,351
• 20244,281
• 20255,553
• 2026*4,660

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 15,149 complaints)

• Improper use of your report3,199 (21%)
• Incorrect information on your report2,865 (19%)
• Managing an account1,575 (10%)
• Managing the loan or lease1,196 (8%)
• Problem with a company's investigation into an existing problem1,022 (7%)

Products

• Credit reporting or other personal consumer reports6,557
• Vehicle loan or lease4,024
• Checking or savings account2,298
• Debt collection1,472

How the company responded

• Closed with explanation13,368
• Closed with non-monetary relief940
• Closed with monetary relief456
• In progress385

Insurance / charter status

FDIC-insured: Ally Bank (cert 57803, active; deposits $156.6B as of 06/30/2026)

CFPB company name(s): ALLY FINANCIAL INC.. Brands: Ally, Ally Invest. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Ally get?

5,965 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.