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American Express complaints

11,574 complaints in the last 12 months · trend ▲ 14% (last 12 mo 11,574 vs prior 12 mo 10,155) · timely response 99.5% (last 36 mo) · 67.47 per $1B of deposits

Complaints per year

• 20203,172
• 20213,330
• 20223,929
• 20236,116
• 20248,920
• 202510,571
• 2026*9,063

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 30,515 complaints)

• Incorrect information on your report4,232 (14%)
• Problem with a purchase shown on your statement3,923 (13%)
• Trouble using the card3,587 (12%)
• Improper use of your report2,437 (8%)
• Other features, terms, or problems2,231 (7%)

Products

• Credit card14,122
• Credit reporting or other personal consumer reports7,606
• Prepaid card4,223
• Debt collection3,144

How the company responded

• Closed with explanation21,787
• Closed with monetary relief4,753
• Closed with non-monetary relief3,841
• In progress134

Insurance / charter status

FDIC-insured: American Express National Bank (cert 27471, active; deposits $171.6B as of 06/30/2026)

CFPB company name(s): AMERICAN EXPRESS COMPANY. Brands: American Express, American Express HYSA. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does American Express get?

11,574 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.