Home › Complaints › Axos (UFB Direct)

Axos (UFB Direct) complaints

289 complaints in the last 12 months · trend ▲ 56.2% (last 12 mo 289 vs prior 12 mo 185) · timely response 99.4% (last 36 mo) · 11.64 per $1B of deposits

Complaints per year

• 202095
• 2021173
• 2022190
• 2023189
• 2024170
• 2025216
• 2026*220

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 635 complaints)

• Managing an account285 (45%)
• Opening an account70 (11%)
• Closing an account68 (11%)
• Trouble during payment process35 (6%)
• Incorrect information on your report32 (5%)

Products

• Checking or savings account444
• Credit reporting or other personal consumer reports54
• Mortgage49
• Money transfer, virtual currency, or money service26

How the company responded

• Closed with explanation633
• In progress2

Insurance / charter status

FDIC-insured: Axos Bank (cert 35546, active; deposits $24.8B as of 06/30/2026)

Note: UFB Direct is a division of Axos Bank.

CFPB company name(s): AXOS FINANCIAL, INC.. Brands: UFB Direct. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

All companies →

FAQ

How many complaints does Axos (UFB Direct) get?

289 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.