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Bank of America (incl. Merrill) complaints

23,829 complaints in the last 12 months · trend ▲ 35.9% (last 12 mo 23,829 vs prior 12 mo 17,533) · timely response 99.2% (last 36 mo) · 11.23 per $1B of deposits

Complaints per year

• 20209,448
• 202111,427
• 202213,057
• 202314,315
• 202414,323
• 202519,168
• 2026*18,965

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 55,351 complaints)

• Managing an account11,616 (21%)
• Incorrect information on your report6,316 (11%)
• Problem with a purchase shown on your statement5,201 (9%)
• Improper use of your report3,734 (7%)
• Closing an account2,791 (5%)

Products

• Checking or savings account19,778
• Credit card13,149
• Credit reporting or other personal consumer reports11,428
• Money transfer, virtual currency, or money service3,817

How the company responded

• Closed with explanation36,676
• Closed with monetary relief13,368
• Closed with non-monetary relief3,410
• In progress1,884
• Untimely response13

Insurance / charter status

FDIC-insured: Bank of America, National Association (cert 3510, active; deposits $2,121.8B as of 06/30/2026)

CFPB company name(s): BANK OF AMERICA, NATIONAL ASSOCIATION. Brands: Bank of America, Merrill Edge. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Bank of America (incl. Merrill) get?

23,829 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.