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Capital One complaints

33,730 complaints in the last 12 months · trend ▲ 5.2% (last 12 mo 33,730 vs prior 12 mo 32,048) · timely response 100.0% (last 36 mo) · 65.8 per $1B of deposits

Complaints per year

• 20209,775
• 202112,519
• 202213,504
• 202317,018
• 202420,493
• 202534,102
• 2026*27,021

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 85,624 complaints)

• Incorrect information on your report16,211 (19%)
• Improper use of your report10,601 (12%)
• Managing an account9,896 (12%)
• Problem with a purchase shown on your statement7,406 (9%)
• Problem with a company's investigation into an existing problem5,916 (7%)

Products

• Credit reporting or other personal consumer reports29,863
• Credit card29,482
• Checking or savings account13,653
• Debt collection8,525

How the company responded

• Closed with explanation69,775
• Closed with non-monetary relief11,068
• Closed with monetary relief4,061
• In progress720

Insurance / charter status

FDIC-insured: Capital One, National Association (cert 4297, active; deposits $512.6B as of 06/30/2026)

Note: Capital One completed its acquisition of Discover in 2025; Discover complaints are listed separately below while the CFPB keeps them separate.

CFPB company name(s): CAPITAL ONE FINANCIAL CORPORATION. Brands: Capital One, Capital One 360 Performance Savings, Discover (Capital One). Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Capital One get?

33,730 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.