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Chase (JPMorgan Chase) complaints

26,196 complaints in the last 12 months · trend ▲ 14.2% (last 12 mo 26,196 vs prior 12 mo 22,932) · timely response 100.0% (last 36 mo) · 9.29 per $1B of deposits

Complaints per year

• 20209,224
• 202110,759
• 202212,121
• 202315,615
• 202419,233
• 202524,458
• 2026*20,389

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 68,034 complaints)

• Managing an account13,822 (20%)
• Incorrect information on your report6,546 (10%)
• Problem with a purchase shown on your statement5,807 (9%)
• Improper use of your report5,312 (8%)
• Closing an account4,137 (6%)

Products

• Checking or savings account24,633
• Credit card18,040
• Credit reporting or other personal consumer reports12,916
• Money transfer, virtual currency, or money service5,035

How the company responded

• Closed with explanation57,032
• Closed with non-monetary relief6,126
• Closed with monetary relief4,637
• In progress239

Insurance / charter status

FDIC-insured: JPMorgan Chase Bank, National Association (cert 628, active; deposits $2,820.3B as of 06/30/2026)

CFPB company name(s): JPMORGAN CHASE & CO.. Brands: Chase. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Chase (JPMorgan Chase) get?

26,196 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.