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Chime complaints

12,015 complaints in the last 12 months · trend ▲ 80.5% (last 12 mo 12,015 vs prior 12 mo 6,657) · timely response 99.8% (last 36 mo)

Complaints per year

• 2020399
• 20211,363
• 20222,251
• 20233,499
• 20243,970
• 20258,463
• 2026*9,362

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 22,637 complaints)

• Managing an account8,115 (36%)
• Problem with a lender or other company charging your account3,683 (16%)
• Closing an account1,852 (8%)
• Fraud or scam1,420 (6%)
• Problem with a purchase shown on your statement1,171 (5%)

Products

• Checking or savings account15,061
• Money transfer, virtual currency, or money service3,672
• Credit card2,014
• Credit reporting or other personal consumer reports979

How the company responded

• Closed with explanation19,544
• Closed with monetary relief1,368
• In progress1,110
• Closed with non-monetary relief615

Insurance / charter status

Not an FDIC/NCUA-insured institution itself (Chime is not a bank; deposits are held at partner banks (FDIC status is the partner banks').)

Note: Chime is not a bank; deposits are held at partner banks (FDIC status is the partner banks').

CFPB company name(s): Chime Financial Inc, Chime Inc.. Brands: Chime. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Chime get?

12,015 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.