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CIT Bank (First Citizens) complaints

272 complaints in the last 12 months · trend ▲ 36.7% (last 12 mo 272 vs prior 12 mo 199) · timely response 100.0% (last 36 mo) · 1.56 per $1B of deposits

Complaints per year

• 2020240
• 2021136
• 2022152
• 2023158
• 2024165
• 2025218
• 2026*217

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 632 complaints)

• Managing an account227 (36%)
• Closing an account56 (9%)
• Opening an account49 (8%)
• Problem caused by your funds being low34 (5%)
• Trouble during payment process34 (5%)

Products

• Checking or savings account402
• Mortgage51
• Money transfer, virtual currency, or money service45
• Credit reporting or other personal consumer reports44

How the company responded

• Closed with explanation591
• Closed with monetary relief39
• In progress2

Insurance / charter status

FDIC-insured: First-Citizens Bank & Trust Company (cert 11063, active; deposits $174.0B as of 06/30/2026)

Note: CIT is a division of First-Citizens Bank & Trust; both CFPB names combined.

CFPB company name(s): CIT BANK, NATIONAL ASSOCIATION, FIRST CITIZENS BANCSHARES, INC.. Brands: CIT Bank Platinum Savings. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does CIT Bank (First Citizens) get?

272 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.