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Citi complaints

23,436 complaints in the last 12 months · trend ▲ 28.7% (last 12 mo 23,436 vs prior 12 mo 18,210) · timely response 100.0% (last 36 mo) · 15.14 per $1B of deposits

Complaints per year

• 20208,720
• 20219,315
• 20228,796
• 20239,796
• 202414,636
• 202519,792
• 2026*18,337

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 54,918 complaints)

• Problem with a purchase shown on your statement9,383 (17%)
• Incorrect information on your report6,641 (12%)
• Managing an account5,669 (10%)
• Improper use of your report4,330 (8%)
• Other features, terms, or problems3,202 (6%)

Products

• Credit card25,932
• Credit reporting or other personal consumer reports12,384
• Checking or savings account9,705
• Debt collection5,282

How the company responded

• Closed with explanation27,414
• Closed with non-monetary relief16,739
• Closed with monetary relief10,443
• In progress322

Insurance / charter status

FDIC-insured: Citibank, National Association (cert 7213, active; deposits $1,547.6B as of 06/30/2026)

CFPB company name(s): CITIBANK, N.A.. Brands: Citi, Costco Anywhere Visa. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Citi get?

23,436 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.