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Citizens (Citizens Access) complaints

2,100 complaints in the last 12 months · trend ▲ 6.5% (last 12 mo 2,100 vs prior 12 mo 1,971) · timely response 100.0% (last 36 mo) · 11.13 per $1B of deposits

Complaints per year

• 2020905
• 20211,336
• 20221,826
• 20232,031
• 20241,973
• 20252,017
• 2026*1,622

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 6,053 complaints)

• Managing an account1,845 (30%)
• Incorrect information on your report503 (8%)
• Trouble during payment process374 (6%)
• Closing an account355 (6%)
• Problem with a lender or other company charging your account293 (5%)

Products

• Checking or savings account3,071
• Credit reporting or other personal consumer reports876
• Mortgage718
• Credit card415

How the company responded

• Closed with explanation4,985
• Closed with monetary relief1,044
• In progress24

Insurance / charter status

FDIC-insured: Citizens Bank, National Association (cert 57957, active; deposits $188.7B as of 06/30/2026)

CFPB company name(s): CITIZENS FINANCIAL GROUP, INC.. Brands: Citizens Access. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Citizens (Citizens Access) get?

2,100 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.