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Coinbase complaints

1,043 complaints in the last 12 months · trend ▼ 26.9% (last 12 mo 1,043 vs prior 12 mo 1,427) · timely response 99.1% (last 36 mo)

Complaints per year

• 2020321
• 20211,790
• 2022851
• 2023570
• 20241,060
• 20251,380
• 2026*782

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 3,356 complaints)

• Fraud or scam907 (27%)
• Other transaction problem857 (26%)
• Money was not available when promised592 (18%)
• Other service problem345 (10%)
• Trouble accessing funds in your mobile or digital wallet97 (3%)

Products

• Money transfer, virtual currency, or money service3,098
• Checking or savings account114
• Credit card96
• Prepaid card21

How the company responded

• Closed with explanation2,452
• Closed with monetary relief891
• In progress10
• Closed with non-monetary relief3

Insurance / charter status

Not an FDIC/NCUA-insured institution itself (Crypto exchanges are not banks; no FDIC insurance on crypto.)

Note: Crypto exchanges are not banks; no FDIC insurance on crypto.

CFPB company name(s): Coinbase, Inc.. Brands: Coinbase. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Coinbase get?

1,043 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.