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Crypto.com complaints

218 complaints in the last 12 months · trend ▼ 12.1% (last 12 mo 218 vs prior 12 mo 248) · timely response 98.4% (last 36 mo)

Complaints per year

• 20201
• 202179
• 2022169
• 2023205
• 2024263
• 2025248
• 2026*175

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 731 complaints)

• Fraud or scam324 (44%)
• Other transaction problem111 (15%)
• Money was not available when promised72 (10%)
• Other service problem48 (7%)
• Managing an account28 (4%)

Products

• Money transfer, virtual currency, or money service638
• Checking or savings account36
• Credit card29
• Prepaid card28

How the company responded

• Closed with explanation673
• In progress51
• Closed with non-monetary relief4
• Closed with monetary relief3

Insurance / charter status

Not an FDIC/NCUA-insured institution itself

CFPB company name(s): Foris DAX, Inc.. Brands: Crypto.com. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Crypto.com get?

218 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.