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Discover complaints

3,371 complaints in the last 12 months · trend ▼ 61.5% (last 12 mo 3,371 vs prior 12 mo 8,752) · timely response 100.0% (last 36 mo)

Complaints per year

• 20202,580
• 20213,337
• 20224,192
• 20235,211
• 20246,924
• 20258,632
• 2026*1,791

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 18,663 complaints)

• Incorrect information on your report4,629 (25%)
• Improper use of your report2,558 (14%)
• Problem with a purchase shown on your statement2,329 (12%)
• Problem with a company's investigation into an existing problem1,791 (10%)
• Attempts to collect debt not owed998 (5%)

Products

• Credit reporting or other personal consumer reports8,210
• Credit card6,476
• Debt collection2,390
• Checking or savings account968

How the company responded

• Closed with explanation13,299
• Closed with non-monetary relief4,552
• Closed with monetary relief812

Insurance / charter status

FDIC record for Discover Bank: not found

Note: Now part of Capital One.

CFPB company name(s): DISCOVER BANK. Brands: Discover, Discover (Capital One). Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Discover get?

3,371 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.