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Goldman Sachs (Marcus, Apple Card) complaints

6,261 complaints in the last 12 months · trend ▲ 21.1% (last 12 mo 6,261 vs prior 12 mo 5,169) · timely response 99.9% (last 36 mo)

Complaints per year

• 2020523
• 2021879
• 20221,872
• 20232,954
• 20244,520
• 20255,430
• 2026*4,838

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 15,535 complaints)

• Problem with a purchase shown on your statement3,913 (25%)
• Incorrect information on your report2,587 (17%)
• Managing an account1,494 (10%)
• Problem with a company's investigation into an existing problem1,080 (7%)
• Improper use of your report879 (6%)

Products

• Credit card7,120
• Credit reporting or other personal consumer reports4,066
• Checking or savings account2,375
• Debt collection1,692

How the company responded

• Closed with explanation10,533
• Closed with non-monetary relief3,055
• Closed with monetary relief1,924
• In progress23

Insurance / charter status

FDIC-insured: Goldman Sachs Bank USA (cert 33124, active; deposits $498.8B as of 06/30/2026)

CFPB company name(s): GOLDMAN SACHS BANK USA. Brands: Goldman Sachs, Marcus by Goldman Sachs, Apple Card. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Goldman Sachs (Marcus, Apple Card) get?

6,261 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.