Home › Complaints › KeyBank (Laurel Road)

KeyBank (Laurel Road) complaints

909 complaints in the last 12 months · trend ▲ 23.5% (last 12 mo 909 vs prior 12 mo 736) · timely response 100.0% (last 36 mo) · 5.74 per $1B of deposits

Complaints per year

• 2020626
• 2021637
• 2022632
• 2023674
• 2024620
• 2025804
• 2026*715

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 2,293 complaints)

• Managing an account834 (36%)
• Opening an account172 (8%)
• Problem with a lender or other company charging your account166 (7%)
• Closing an account132 (6%)
• Incorrect information on your report107 (5%)

Products

• Checking or savings account1,406
• Credit reporting or other personal consumer reports209
• Credit card184
• Mortgage155

How the company responded

• Closed with explanation1,538
• Closed with monetary relief508
• Closed with non-monetary relief221
• In progress26

Insurance / charter status

FDIC-insured: KeyBank National Association (cert 17534, active; deposits $158.5B as of 06/30/2026)

Note: Laurel Road is a brand of KeyBank.

CFPB company name(s): KEYCORP. Brands: Laurel Road. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

All companies →

FAQ

How many complaints does KeyBank (Laurel Road) get?

909 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.