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Kraken complaints

274 complaints in the last 12 months · trend ▲ 66.1% (last 12 mo 274 vs prior 12 mo 165) · timely response 97.1% (last 36 mo)

Complaints per year

• 202027
• 202150
• 202229
• 202352
• 2024105
• 2025177
• 2026*228

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 524 complaints)

• Fraud or scam174 (33%)
• Other transaction problem121 (23%)
• Money was not available when promised120 (23%)
• Other service problem39 (7%)
• Confusing or missing disclosures16 (3%)

Products

• Money transfer, virtual currency, or money service505
• Checking or savings account16
• Debt collection3

How the company responded

• Closed with explanation515
• Untimely response9

Insurance / charter status

Not an FDIC/NCUA-insured institution itself

CFPB company name(s): Payward Ventures Inc. dba Kraken. Brands: Kraken. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Kraken get?

274 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.