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Morgan Stanley / E*TRADE complaints

470 complaints in the last 12 months · trend ▲ 79.4% (last 12 mo 470 vs prior 12 mo 262) · timely response 99.5% (last 36 mo)

Complaints per year

• 202036
• 202150
• 202265
• 202366
• 202465
• 2025327
• 2026*394

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 798 complaints)

• Managing an account461 (58%)
• Opening an account151 (19%)
• Closing an account95 (12%)
• Problem with a lender or other company charging your account25 (3%)
• Trouble during payment process12 (2%)

Products

• Checking or savings account742
• Money transfer, virtual currency, or money service22
• Mortgage21
• Credit reporting or other personal consumer reports8

How the company responded

• Closed with explanation756
• Closed with monetary relief33
• In progress9

Insurance / charter status

FDIC-insured: Morgan Stanley Private Bank, National Association (cert 34221, active; deposits $211.7B as of 06/30/2026)

Note: Brokerage complaints mostly go to the SEC/FINRA.

CFPB company name(s): E*TRADE BANK, MORGAN STANLEY & CO. LLC. Brands: E*TRADE. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Morgan Stanley / E*TRADE get?

470 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.