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Navy Federal Credit Union complaints

10,427 complaints in the last 12 months · trend ▼ 41.4% (last 12 mo 10,427 vs prior 12 mo 17,784) · timely response 100.0% (last 36 mo)

Complaints per year

• 20201,498
• 20212,339
• 20223,219
• 20234,335
• 20247,660
• 202517,276
• 2026*8,203

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 34,347 complaints)

• Problem caused by your funds being low8,926 (26%)
• Managing an account4,863 (14%)
• Incorrect information on your report4,368 (13%)
• Improper use of your report2,865 (8%)
• Problem with a company's investigation into an existing problem1,566 (5%)

Products

• Checking or savings account16,455
• Credit reporting or other personal consumer reports8,194
• Credit card3,380
• Debt collection3,134

How the company responded

• Closed with explanation25,565
• Closed with non-monetary relief5,596
• Closed with monetary relief2,070
• In progress1,116

Insurance / charter status

NCUA-insured credit union: NAVY FEDERAL CREDIT UNION (charter 5536, Active; insured since 01/04/1971; assets $204,364,276,193)

CFPB company name(s): NAVY FEDERAL CREDIT UNION. Brands: Navy Federal. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Navy Federal Credit Union get?

10,427 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.