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Nelnet complaints

6,637 complaints in the last 12 months · trend ▼ 7.3% (last 12 mo 6,637 vs prior 12 mo 7,158) · timely response 99.9% (last 36 mo)

Complaints per year

• 20201,119
• 20211,418
• 20221,809
• 20233,361
• 20243,537
• 20258,074
• 2026*5,160

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 18,180 complaints)

• Dealing with your lender or servicer5,698 (31%)
• Incorrect information on your report5,052 (28%)
• Improper use of your report2,123 (12%)
• Struggling to repay your loan1,950 (11%)
• Problem with a company's investigation into an existing problem1,742 (10%)

Products

• Student loan10,325
• Credit reporting or other personal consumer reports6,620
• Debt collection1,152
• Debt or credit management26

How the company responded

• Closed with explanation18,169
• In progress10
• Closed with non-monetary relief1

Insurance / charter status

FDIC-insured: Nelnet Bank (cert 59205, active; deposits $2.5B as of 06/30/2026)

CFPB company name(s): Nelnet, Inc.. Brands: Nelnet Bank. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Nelnet get?

6,637 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.