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PenFed Credit Union complaints

875 complaints in the last 12 months · trend ▼ 2.3% (last 12 mo 875 vs prior 12 mo 896) · timely response 100.0% (last 36 mo)

Complaints per year

• 2020508
• 2021649
• 2022816
• 2023778
• 2024845
• 2025911
• 2026*668

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 2,597 complaints)

• Incorrect information on your report521 (20%)
• Managing an account259 (10%)
• Improper use of your report245 (9%)
• Problem with a company's investigation into an existing problem188 (7%)
• Attempts to collect debt not owed108 (4%)

Products

• Credit reporting or other personal consumer reports880
• Checking or savings account451
• Credit card391
• Debt collection303

How the company responded

• Closed with explanation2,124
• Closed with non-monetary relief254
• Closed with monetary relief215
• In progress4

Insurance / charter status

NCUA-insured credit union: PENTAGON (charter 227, Active; insured since 01/04/1971; assets $29,196,092,863)

CFPB company name(s): PENTAGON FEDERAL CREDIT UNION. Brands: PenFed. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does PenFed Credit Union get?

875 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.