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PNC complaints

3,856 complaints in the last 12 months · trend ▲ 31.3% (last 12 mo 3,856 vs prior 12 mo 2,937) · timely response 100.0% (last 36 mo) · 8.42 per $1B of deposits

Complaints per year

• 20204,086
• 20212,238
• 20222,505
• 20232,382
• 20242,528
• 20253,198
• 2026*3,004

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 9,261 complaints)

• Managing an account2,859 (31%)
• Incorrect information on your report609 (7%)
• Problem with a lender or other company charging your account607 (7%)
• Trouble during payment process581 (6%)
• Closing an account540 (6%)

Products

• Checking or savings account4,794
• Credit reporting or other personal consumer reports1,208
• Mortgage1,040
• Credit card677

How the company responded

• Closed with explanation7,867
• Closed with monetary relief766
• In progress564
• Closed with non-monetary relief64

Insurance / charter status

FDIC-insured: PNC Bank, National Association (cert 6384, active; deposits $457.8B as of 06/30/2026)

CFPB company name(s): PNC Bank N.A.. Brands: PNC. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does PNC get?

3,856 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.