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Rocket (Rocket Mortgage) complaints

3,751 complaints in the last 12 months · trend ▲ 400.8% (last 12 mo 3,751 vs prior 12 mo 749) · timely response 100.0% (last 36 mo)

Complaints per year

• 2020641
• 2021653
• 2022591
• 2023463
• 2024440
• 2025876
• 2026*3,525

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 4,937 complaints)

• Trouble during payment process2,220 (45%)
• Struggling to pay mortgage905 (18%)
• Applying for a mortgage or refinancing an existing mortgage496 (10%)
• Incorrect information on your report480 (10%)
• Closing on a mortgage309 (6%)

Products

• Mortgage4,108
• Credit reporting or other personal consumer reports705
• Debt collection91
• Money transfer, virtual currency, or money service11

How the company responded

• Closed with explanation4,792
• In progress120
• Closed with monetary relief24
• Closed with non-monetary relief1

Insurance / charter status

Not an FDIC/NCUA-insured institution itself (Rocket Mortgage is a sister company of Rocket Loans; Rocket Loans not found separately.)

Note: Rocket Mortgage is a sister company of Rocket Loans; Rocket Loans not found separately.

CFPB company name(s): Rocket Mortgage, LLC. Brands: Rocket Loans. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Rocket (Rocket Mortgage) get?

3,751 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.