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Santander US (Openbank) complaints

6,547 complaints in the last 12 months · trend ▲ 23.1% (last 12 mo 6,547 vs prior 12 mo 5,318) · timely response 100.0% (last 36 mo) · 77.58 per $1B of deposits

Complaints per year

• 2020361
• 2021370
• 2022994
• 20232,670
• 20243,552
• 20255,903
• 2026*5,053

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 15,037 complaints)

• Incorrect information on your report3,334 (22%)
• Improper use of your report2,279 (15%)
• Managing the loan or lease1,330 (9%)
• Repossession1,203 (8%)
• Problem with a company's investigation into an existing problem1,137 (8%)

Products

• Credit reporting or other personal consumer reports6,150
• Vehicle loan or lease4,762
• Debt collection2,258
• Checking or savings account1,191

How the company responded

• Closed with explanation10,387
• Closed with non-monetary relief4,404
• Closed with monetary relief136
• In progress109
• Untimely response1

Insurance / charter status

FDIC-insured: Santander Bank, N.A. (cert 29950, active; deposits $84.4B as of 06/30/2026)

Note: Openbank is offered by Santander Bank, N.A. Santander Consumer (auto) complaints not included.

CFPB company name(s): SANTANDER HOLDINGS USA, INC., SANTANDER BANK, NATIONAL ASSOCIATION. Brands: Openbank. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Santander US (Openbank) get?

6,547 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.