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Charles Schwab complaints

358 complaints in the last 12 months · trend ▲ 69.7% (last 12 mo 358 vs prior 12 mo 211) · timely response 99.2% (last 36 mo)

Complaints per year

• 202077
• 2021130
• 2022124
• 2023114
• 2024185
• 2025256
• 2026*285

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 756 complaints)

• Managing an account404 (53%)
• Problem with a lender or other company charging your account87 (12%)
• Closing an account79 (10%)
• Opening an account43 (6%)
• Fraud or scam42 (6%)

Products

• Checking or savings account634
• Money transfer, virtual currency, or money service89
• Credit card17
• Credit reporting or other personal consumer reports8

How the company responded

• Closed with explanation705
• Closed with monetary relief39
• In progress12

Insurance / charter status

FDIC-insured: Charles Schwab Bank, SSB (cert 57450, active; deposits $225.2B as of 06/30/2026)

Note: Brokerage complaints mostly go to the SEC/FINRA, so CFPB counts understate them.

CFPB company name(s): CHARLES SCHWAB CORPORATION, THE. Brands: Charles Schwab. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Charles Schwab get?

358 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.