Home › Complaints › SoFi

SoFi complaints

3,503 complaints in the last 12 months · trend ▲ 33.2% (last 12 mo 3,503 vs prior 12 mo 2,629) · timely response 99.9% (last 36 mo) · 74.88 per $1B of deposits

Complaints per year

• 20200
• 20210
• 20220
• 20230
• 20241,709
• 20252,915
• 2026*2,743

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 7,367 complaints)

• Managing an account3,144 (43%)
• Problem with a lender or other company charging your account773 (10%)
• Closing an account701 (10%)
• Incorrect information on your report242 (3%)
• Opening an account226 (3%)

Products

• Checking or savings account4,940
• Payday loan, title loan, personal loan, or advance loan532
• Money transfer, virtual currency, or money service452
• Credit reporting or other personal consumer reports442

How the company responded

• Closed with explanation6,765
• Closed with monetary relief501
• Closed with non-monetary relief79
• In progress22

Insurance / charter status

FDIC-insured: SoFi Bank, National Association (cert 26881, active; deposits $46.8B as of 06/30/2026)

CFPB company name(s): SOFI TECHNOLOGIES, INC.. Brands: SoFi, SoFi Invest. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

All companies →

FAQ

How many complaints does SoFi get?

3,503 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.