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Texas Capital (Bask Bank) complaints

70 complaints in the last 12 months · trend ▲ 89.2% (last 12 mo 70 vs prior 12 mo 37) · timely response 100.0% (last 36 mo) · 2.38 per $1B of deposits

Complaints per year

• 20203
• 20216
• 202233
• 202318
• 202438
• 202533
• 2026*63

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 136 complaints)

• Managing an account102 (75%)
• Opening an account11 (8%)
• Closing an account9 (7%)
• Fraud or scam2 (1%)
• Improper use of your report2 (1%)

Products

• Checking or savings account124
• Money transfer, virtual currency, or money service4
• Credit reporting or other personal consumer reports3
• Credit card2

How the company responded

• Closed with explanation134
• Closed with monetary relief1
• In progress1

Insurance / charter status

FDIC-insured: Texas Capital Bank (cert 34383, active; deposits $29.4B as of 06/30/2026)

Note: Bask Bank is a division of Texas Capital Bank.

CFPB company name(s): TEXAS CAPITAL BANCSHARES, INC.. Brands: Bask Bank. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Texas Capital (Bask Bank) get?

70 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.