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Truist (LightStream) complaints

5,738 complaints in the last 12 months · trend ▲ 18.2% (last 12 mo 5,738 vs prior 12 mo 4,855) · timely response 99.9% (last 36 mo) · 13.69 per $1B of deposits

Complaints per year

• 20201,645
• 20212,530
• 20223,803
• 20233,550
• 20243,970
• 20255,135
• 2026*4,487

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 14,367 complaints)

• Managing an account3,104 (22%)
• Incorrect information on your report1,773 (12%)
• Improper use of your report1,445 (10%)
• Closing an account843 (6%)
• Trouble during payment process667 (5%)

Products

• Checking or savings account5,522
• Credit reporting or other personal consumer reports3,573
• Debt collection1,063
• Mortgage1,059

How the company responded

• Closed with explanation12,765
• Closed with non-monetary relief798
• Closed with monetary relief569
• In progress235

Insurance / charter status

FDIC-insured: Truist Bank (cert 9846, active; deposits $419.2B as of 06/30/2026)

Note: LightStream is a division of Truist Bank.

CFPB company name(s): TRUIST FINANCIAL CORPORATION. Brands: LightStream, Truist. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does Truist (LightStream) get?

5,738 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.