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U.S. Bank complaints

6,770 complaints in the last 12 months · trend ▲ 31.8% (last 12 mo 6,770 vs prior 12 mo 5,138) · timely response 100.0% (last 36 mo) · 12.49 per $1B of deposits

Complaints per year

• 20204,154
• 20213,809
• 20223,811
• 20234,183
• 20244,570
• 20255,586
• 2026*5,317

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 16,413 complaints)

• Managing an account2,748 (17%)
• Incorrect information on your report1,463 (9%)
• Problem with a purchase shown on your statement1,180 (7%)
• Improper use of your report1,083 (7%)
• Closing an account1,066 (6%)

Products

• Checking or savings account5,565
• Credit card4,287
• Credit reporting or other personal consumer reports2,745
• Mortgage1,363

How the company responded

• Closed with explanation10,685
• Closed with non-monetary relief4,287
• Closed with monetary relief1,417
• In progress24

Insurance / charter status

FDIC-insured: U.S. Bank National Association (cert 6548, active; deposits $541.9B as of 06/30/2026)

CFPB company name(s): U.S. BANCORP. Brands: U.S. Bank, US Bank. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does U.S. Bank get?

6,770 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.