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USAA complaints

3,213 complaints in the last 12 months · trend ▲ 29.1% (last 12 mo 3,213 vs prior 12 mo 2,488) · timely response 100.0% (last 36 mo)

Complaints per year

• 20201,592
• 20211,368
• 20221,548
• 20231,620
• 20242,088
• 20252,697
• 2026*2,498

*2026 is year-to-date through 2026-10-12.

Top issues (last 36 months, 7,655 complaints)

• Managing an account2,253 (29%)
• Incorrect information on your report830 (11%)
• Closing an account505 (7%)
• Problem with a lender or other company charging your account496 (6%)
• Problem with a purchase shown on your statement409 (5%)

Products

• Checking or savings account3,616
• Credit reporting or other personal consumer reports1,462
• Credit card1,140
• Debt collection531

How the company responded

• Closed with explanation6,329
• Closed with non-monetary relief748
• Closed with monetary relief574
• In progress4

Insurance / charter status

FDIC-insured: USAA Federal Savings Bank (cert 32188, active; deposits $92.0B as of 06/30/2026)

Note: CFPB name covers USAA overall (incl. insurance-adjacent products).

CFPB company name(s): UNITED SERVICES AUTOMOBILE ASSOCIATION. Brands: USAA. Data as of 2026-10-12. See it in the CFPB database ↗

CFPB: complaints are not verified and are not a statistical sample; counts track company size and product mix. Per-$1B-deposit rates divide last-12-month complaints by FDIC-reported domestic deposits of the mapped bank, and the CFPB entity can include non-bank products.

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FAQ

How many complaints does USAA get?

3,213 CFPB complaints in the 12 months to 2026-10-12.

Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.