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Here's how American Family and Root compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| American Family | Root | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 0.42 (1 complaint on $48M premium; small sample) | 3.69 (5 complaints on $28M premium) |
| Homeowners complaint index (Indiana, 2025) | 0.76 (4 complaints on $60M premium; small sample) | No complaints listed (Indiana lists only insurers with complaints) |
| Auto justified complaints (California, 2025) | 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company) | 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | 0.49 (82 complaints, 2021–23; 2 companies) | 1.84 (14 complaints, 2021–23; 1 company) |
| Homeowners complaint index (Missouri, 2021–23) | 0.53 (85 complaints, 2021–23; 2 companies) | Not in Missouri's top-40 list |
| Company site | https://www.amfam.com/ | https://www.joinroot.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
More on American Family · More on Root · All insurance companies
Auto complaint index (Indiana, 2025): American Family 0.42 (1 complaint on $48M premium; small sample), Root 3.69 (5 complaints on $28M premium); Homeowners complaint index (Indiana, 2025): American Family 0.76 (4 complaints on $60M premium; small sample), Root No complaints listed (Indiana lists only insurers with complaints); Auto justified complaints (California, 2025): American Family 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company), Root 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company); Auto complaint index (Missouri, 2021–23): American Family 0.49 (82 complaints, 2021–23; 2 companies), Root 1.84 (14 complaints, 2021–23; 1 company); Homeowners complaint index (Missouri, 2021–23): American Family 0.53 (85 complaints, 2021–23; 2 companies), Root Not in Missouri's top-40 list; Company site: American Family https://www.amfam.com/, Root https://www.joinroot.com/; Quotes: American Family We don't sell or provide quotes, Root We don't sell or provide quotes.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.