A complaint index compares how many confirmed complaints an insurer got with how much business it does. 1.00 is average; below 1 means fewer complaints than expected for its size, above 1 means more. We use the Indiana Department of Insurance's official 2025 index (Indiana policies only), combining each company's insurers into one group figure. We also show California's 2025 justified-complaint rate for auto (complaints per 100,000 insured vehicles; lower is better). It's one signal, not a verdict, and we don't provide quotes.
- Auto complaint index (Indiana, 2025)
- 0.69 (42 complaints on $1,249M premium)
- Homeowners complaint index (Indiana, 2025)
- 1.51 (111 complaints on $837M premium)
- Auto justified complaints (California, 2025)
- 3.1 justified complaints per 100,000 insured vehicles (121 complaints; 1 company)
- Auto complaint index (Missouri, 2021–23)
- 0.75 (284 complaints, 2021–23; 2 companies)
- Homeowners complaint index (Missouri, 2021–23)
- 1.41 (398 complaints, 2021–23; 1 company)
- Company site
- https://www.statefarm.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: State Farm Fire & Cas Co 1.19, State Farm Mut Auto Ins Co 0.67; home: State Farm Fire & Cas Co 1.51.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 0.89 (54 complaints on $1,254M premium)
- Homeowners complaint index (Indiana, 2025)
- 4.66 (3 complaints on $7M premium; small sample)
- Auto justified complaints (California, 2025)
- 3.1 justified complaints per 100,000 insured vehicles (71 complaints; 4 companies)
- Auto complaint index (Missouri, 2021–23)
- 1.13 (291 complaints, 2021–23; 2 companies)
- Homeowners complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Company site
- https://www.progressive.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Progressive Paloverde Ins Co 1.11, Progressive Southeastern Ins Co 0.65; home: Progressive Paloverde Ins Co DNC, Progressive Southeastern Ins Co 1.56.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 1.53 (26 complaints on $349M premium)
- Homeowners complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Auto justified complaints (California, 2025)
- 1.8 justified complaints per 100,000 insured vehicles (68 complaints; 3 companies)
- Auto complaint index (Missouri, 2021–23)
- 1.01 (113 complaints, 2021–23; 3 companies)
- Homeowners complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Company site
- https://www.geico.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: GEICO Advantage Ins Co 1.18, Geico Cas Co 1.35, GEICO Choice Ins Co 1.84, Geico Ind Co 1.60, GEICO Marine Ins Co 1.06, GEICO Secure Ins Co 2.48, Government Employees Ins Co 0.81; home: none listed.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 0.9 (18 complaints on $413M premium)
- Homeowners complaint index (Indiana, 2025)
- 0.95 (27 complaints on $323M premium)
- Auto justified complaints (California, 2025)
- 2.6 justified complaints per 100,000 insured vehicles (40 complaints; 2 companies)
- Auto complaint index (Missouri, 2021–23)
- 1.71 (113 complaints, 2021–23; 1 company)
- Homeowners complaint index (Missouri, 2021–23)
- 1.75 (67 complaints, 2021–23; 3 companies)
- Company site
- https://www.allstate.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Allstate Ins Co 6.24, Allstate N Amer Ins Co 0.64, Allstate Prop & Cas Ins Co 0.81; home: Allstate Ind Co 1.65, Allstate Ins Co 1.39, Allstate N Amer Ins Co 0.44, Allstate Prop & Cas Ins Co 0.46, Allstate Vehicle & Prop Ins Co 1.06.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 1.69 (12 complaints on $146M premium)
- Homeowners complaint index (Indiana, 2025)
- 0.63 (6 complaints on $109M premium)
- Auto justified complaints (California, 2025)
- 2.8 justified complaints per 100,000 insured vehicles (45 complaints; 4 companies)
- Auto complaint index (Missouri, 2021–23)
- 0.98 (75 complaints, 2021–23; 4 companies)
- Homeowners complaint index (Missouri, 2021–23)
- 0.48 (29 complaints, 2021–23; 4 companies)
- Company site
- https://www.usaa.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: United Serv Automobile Assn 1.22, USAA Cas Ins Co 2.17, USAA Gen Ind Co 1.74; home: United Serv Automobile Assn 0.53, USAA Cas Ins Co 0.34, USAA Gen Ind Co 1.04.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 1.46 (4 complaints on $56M premium; small sample)
- Homeowners complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Auto justified complaints (California, 2025)
- 5.8 justified complaints per 100,000 insured vehicles (30 complaints; 2 companies)
- Auto complaint index (Missouri, 2021–23)
- 1.39 (116 complaints, 2021–23; 2 companies)
- Homeowners complaint index (Missouri, 2021–23)
- 0.89 (48 complaints, 2021–23; 2 companies)
- Company site
- https://www.libertymutual.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Liberty Mut Personal Ins Co 1.47; home: none listed.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 3.83 (2 complaints on $11M premium; small sample)
- Homeowners complaint index (Indiana, 2025)
- 0.43 (1 complaint on $27M premium; small sample)
- Auto justified complaints (California, 2025)
- 4.4 justified complaints per 100,000 insured vehicles (64 complaints; 4 companies)
- Auto complaint index (Missouri, 2021–23)
- 0.91 (54 complaints, 2021–23; 1 company)
- Homeowners complaint index (Missouri, 2021–23)
- 0.72 (45 complaints, 2021–23; 2 companies)
- Company site
- https://www.farmers.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Farmers Ins Exch 2.92, Farmers Prop & Cas Ins Co 5.69; home: Farmers Ins Exch 0.43.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Homeowners complaint index (Indiana, 2025)
- 2.03 (4 complaints on $22M premium; small sample)
- Auto justified complaints (California, 2025)
- 0.5 justified complaints per 100,000 insured vehicles (1 complaint; 1 company)
- Auto complaint index (Missouri, 2021–23)
- 0.56 (7 complaints, 2021–23; 1 company)
- Homeowners complaint index (Missouri, 2021–23)
- 0.54 (22 complaints, 2021–23; 3 companies)
- Company site
- https://www.nationwide.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: none listed; home: Nationwide Ins Co Of Amer 2.03.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Homeowners complaint index (Indiana, 2025)
- 0.12 (1 complaint on $93M premium; small sample)
- Auto justified complaints (California, 2025)
- 2.7 justified complaints per 100,000 insured vehicles (7 complaints; 1 company)
- Auto complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Homeowners complaint index (Missouri, 2021–23)
- 0.94 (52 complaints, 2021–23; 2 companies)
- Company site
- https://www.travelers.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: none listed; home: Travelers Personal Ins Co 0.12.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 0.42 (1 complaint on $48M premium; small sample)
- Homeowners complaint index (Indiana, 2025)
- 0.76 (4 complaints on $60M premium; small sample)
- Auto justified complaints (California, 2025)
- 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company)
- Auto complaint index (Missouri, 2021–23)
- 0.49 (82 complaints, 2021–23; 2 companies)
- Homeowners complaint index (Missouri, 2021–23)
- 0.53 (85 complaints, 2021–23; 2 companies)
- Company site
- https://www.amfam.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: American Family Mut Ins Co SI 0.43; home: American Family Ins Co 0.76.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 0.88 (13 complaints on $305M premium)
- Homeowners complaint index (Indiana, 2025)
- 0.61 (15 complaints on $279M premium)
- Auto justified complaints (California, 2025)
- Not in California's top-50 list
- Auto complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Homeowners complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Company site
- https://www.erieinsurance.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Erie Ins Co 6.37, Erie Ins Exch 0.82; home: Erie Ins Co 0.60, Erie Ins Exch 0.75.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 0.47 (5 complaints on $219M premium)
- Homeowners complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Auto justified complaints (California, 2025)
- Not in California's top-50 list
- Auto complaint index (Missouri, 2021–23)
- 1.15 (26 complaints, 2021–23; 1 company)
- Homeowners complaint index (Missouri, 2021–23)
- 0.74 (17 complaints, 2021–23; 1 company)
- Company site
- https://www.auto-owners.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Auto Owners Ins Co 0.47; home: none listed.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Homeowners complaint index (Indiana, 2025)
- 2.31 (1 complaint on $5M premium; small sample)
- Auto justified complaints (California, 2025)
- Not in California's top-50 list
- Auto complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Homeowners complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Company site
- https://www.lemonade.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: none listed; home: Lemonade Ins Co 2.31.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
- Auto complaint index (Indiana, 2025)
- 3.69 (5 complaints on $28M premium)
- Homeowners complaint index (Indiana, 2025)
- No complaints listed (Indiana lists only insurers with complaints)
- Auto justified complaints (California, 2025)
- 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company)
- Auto complaint index (Missouri, 2021–23)
- 1.84 (14 complaints, 2021–23; 1 company)
- Homeowners complaint index (Missouri, 2021–23)
- Not in Missouri's top-40 list
- Company site
- https://www.joinroot.com/
- Quotes
- We don't sell or provide quotes
Indiana DOI per-company indexes: auto: Root Ins Co 3.71; home: none listed.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
Group index is our calculation: the group's total Indiana complaints ÷ its premium, relative to the Indiana market total (from the same official PDF). Indiana's report omits a group's companies that had zero complaints, so their premium isn't counted, which can make a group's figure look higher than it is. Companies with zero complaints aren't listed in Indiana's report. California figures come from the California Department of Insurance 2025 Automobile Complaint Composite Report (insurance.ca.gov/01-consumers/120-company/03-concmplt/autocomposite.cfm), which lists 50 large auto insurers; we add up each group's listed companies. Across all 50 listed insurers the 2025 average was 6.2 per 100,000 vehicles. Lower is better. Missouri figures come from the Missouri Department of Commerce & Insurance 2023 Complaint Index (insurance.mo.gov/sites/insurance/files/2024-11/2023%20Complaint%20Index.pdf), covering complaints in 2021–2023 for the top 40 writers. Missouri publishes the index with 100 as average; we show it on the same 1.00 scale as Indiana. New York DFS also publishes a ranking but blocked our automated read; Texas, Florida, Ohio and Maryland indexes weren't found in a readable form. National NAIC complaint data couldn't be read automatically (NAIC's search tool), and AM Best financial-strength ratings aren't free to republish, so neither is shown.
Facts copied from each provider's own page on the date shown; “not found” means we couldn't confirm it there. Prices change, so check the provider before you sign up. No paid placement.