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Here's how Erie Insurance and Root compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| Erie Insurance | Root | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 0.88 (13 complaints on $305M premium) | 3.69 (5 complaints on $28M premium) |
| Homeowners complaint index (Indiana, 2025) | 0.61 (15 complaints on $279M premium) | No complaints listed (Indiana lists only insurers with complaints) |
| Auto justified complaints (California, 2025) | Not in California's top-50 list | 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | Not in Missouri's top-40 list | 1.84 (14 complaints, 2021–23; 1 company) |
| Homeowners complaint index (Missouri, 2021–23) | Not in Missouri's top-40 list | Not in Missouri's top-40 list |
| Auto complaint index (Texas, 2025) | Not listed in Texas's 2025 data | 3.27 (1 confirmed complaint on 1,855 policies; 1 company; small sample) |
| Homeowners complaint index (Texas, 2025) | Not listed in Texas's 2025 data | Not listed in Texas's 2025 data |
| Auto complaint ratio (New York, 2024) | 0.026 upheld per $1M premium (6 upheld complaints on $229M; 2 companies) | Not listed in New York's 2024 auto ranking |
| Company site | https://www.erieinsurance.com/ | https://www.joinroot.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf); also California CDI 2025, Missouri DCI 2023, Texas TDI 2025 (data.texas.gov/dataset/pa9u-9s9w) and New York DFS 2024 (data.ny.gov/dataset/h2wd-9xfe) indexes, see notes below the table (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf); also California CDI 2025, Missouri DCI 2023, Texas TDI 2025 (data.texas.gov/dataset/pa9u-9s9w) and New York DFS 2024 (data.ny.gov/dataset/h2wd-9xfe) indexes, see notes below the table (checked 2026-10-12)
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Auto complaint index (Indiana, 2025): Erie Insurance 0.88 (13 complaints on $305M premium), Root 3.69 (5 complaints on $28M premium); Homeowners complaint index (Indiana, 2025): Erie Insurance 0.61 (15 complaints on $279M premium), Root No complaints listed (Indiana lists only insurers with complaints); Auto justified complaints (California, 2025): Erie Insurance Not in California's top-50 list, Root 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company); Auto complaint index (Missouri, 2021–23): Erie Insurance Not in Missouri's top-40 list, Root 1.84 (14 complaints, 2021–23; 1 company); Homeowners complaint index (Missouri, 2021–23): Erie Insurance Not in Missouri's top-40 list, Root Not in Missouri's top-40 list; Auto complaint index (Texas, 2025): Erie Insurance Not listed in Texas's 2025 data, Root 3.27 (1 confirmed complaint on 1,855 policies; 1 company; small sample); Homeowners complaint index (Texas, 2025): Erie Insurance Not listed in Texas's 2025 data, Root Not listed in Texas's 2025 data; Auto complaint ratio (New York, 2024): Erie Insurance 0.026 upheld per $1M premium (6 upheld complaints on $229M; 2 companies), Root Not listed in New York's 2024 auto ranking; Company site: Erie Insurance https://www.erieinsurance.com/, Root https://www.joinroot.com/; Quotes: Erie Insurance We don't sell or provide quotes, Root We don't sell or provide quotes.
Facts, not insurance advice. We don't sell insurance or provide quotes; confirm coverage and requirements with the insurer, an agent or your state insurance department.