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Here's how Farmers and Root compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| Farmers | Root | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 3.83 (2 complaints on $11M premium; small sample) | 3.69 (5 complaints on $28M premium) |
| Homeowners complaint index (Indiana, 2025) | 0.43 (1 complaint on $27M premium; small sample) | No complaints listed (Indiana lists only insurers with complaints) |
| Auto justified complaints (California, 2025) | 4.4 justified complaints per 100,000 insured vehicles (64 complaints; 4 companies) | 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | 0.91 (54 complaints, 2021–23; 1 company) | 1.84 (14 complaints, 2021–23; 1 company) |
| Homeowners complaint index (Missouri, 2021–23) | 0.72 (45 complaints, 2021–23; 2 companies) | Not in Missouri's top-40 list |
| Auto complaint index (Texas, 2025) | 0.70 (80 confirmed complaints on 691,091 policies; 13 companies) | 3.27 (1 confirmed complaint on 1,855 policies; 1 company; small sample) |
| Homeowners complaint index (Texas, 2025) | 0.53 (46 confirmed complaints on 685,130 policies; 7 companies) | Not listed in Texas's 2025 data |
| Auto complaint ratio (New York, 2024) | 0.042 upheld per $1M premium (15 upheld complaints on $360M; 7 companies) | Not listed in New York's 2024 auto ranking |
| Company site | https://www.farmers.com/ | https://www.joinroot.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf); also California CDI 2025, Missouri DCI 2023, Texas TDI 2025 (data.texas.gov/dataset/pa9u-9s9w) and New York DFS 2024 (data.ny.gov/dataset/h2wd-9xfe) indexes, see notes below the table (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf); also California CDI 2025, Missouri DCI 2023, Texas TDI 2025 (data.texas.gov/dataset/pa9u-9s9w) and New York DFS 2024 (data.ny.gov/dataset/h2wd-9xfe) indexes, see notes below the table (checked 2026-10-12)
Auto complaint index (Indiana, 2025): Farmers 3.83 (2 complaints on $11M premium; small sample), Root 3.69 (5 complaints on $28M premium); Homeowners complaint index (Indiana, 2025): Farmers 0.43 (1 complaint on $27M premium; small sample), Root No complaints listed (Indiana lists only insurers with complaints); Auto justified complaints (California, 2025): Farmers 4.4 justified complaints per 100,000 insured vehicles (64 complaints; 4 companies), Root 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company); Auto complaint index (Missouri, 2021–23): Farmers 0.91 (54 complaints, 2021–23; 1 company), Root 1.84 (14 complaints, 2021–23; 1 company); Homeowners complaint index (Missouri, 2021–23): Farmers 0.72 (45 complaints, 2021–23; 2 companies), Root Not in Missouri's top-40 list; Auto complaint index (Texas, 2025): Farmers 0.70 (80 confirmed complaints on 691,091 policies; 13 companies), Root 3.27 (1 confirmed complaint on 1,855 policies; 1 company; small sample); Homeowners complaint index (Texas, 2025): Farmers 0.53 (46 confirmed complaints on 685,130 policies; 7 companies), Root Not listed in Texas's 2025 data; Auto complaint ratio (New York, 2024): Farmers 0.042 upheld per $1M premium (15 upheld complaints on $360M; 7 companies), Root Not listed in New York's 2024 auto ranking; Company site: Farmers https://www.farmers.com/, Root https://www.joinroot.com/; Quotes: Farmers We don't sell or provide quotes, Root We don't sell or provide quotes.
Facts, not insurance advice. We don't sell insurance or provide quotes; confirm coverage and requirements with the insurer, an agent or your state insurance department.