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Here's how Liberty Mutual and American Family compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| Liberty Mutual | American Family | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 1.46 (4 complaints on $56M premium; small sample) | 0.42 (1 complaint on $48M premium; small sample) |
| Homeowners complaint index (Indiana, 2025) | No complaints listed (Indiana lists only insurers with complaints) | 0.76 (4 complaints on $60M premium; small sample) |
| Auto justified complaints (California, 2025) | 5.8 justified complaints per 100,000 insured vehicles (30 complaints; 2 companies) | 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | 1.39 (116 complaints, 2021–23; 2 companies) | 0.49 (82 complaints, 2021–23; 2 companies) |
| Homeowners complaint index (Missouri, 2021–23) | 0.89 (48 complaints, 2021–23; 2 companies) | 0.53 (85 complaints, 2021–23; 2 companies) |
| Company site | https://www.libertymutual.com/ | https://www.amfam.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
More on Liberty Mutual · More on American Family · All insurance companies
Auto complaint index (Indiana, 2025): Liberty Mutual 1.46 (4 complaints on $56M premium; small sample), American Family 0.42 (1 complaint on $48M premium; small sample); Homeowners complaint index (Indiana, 2025): Liberty Mutual No complaints listed (Indiana lists only insurers with complaints), American Family 0.76 (4 complaints on $60M premium; small sample); Auto justified complaints (California, 2025): Liberty Mutual 5.8 justified complaints per 100,000 insured vehicles (30 complaints; 2 companies), American Family 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company); Auto complaint index (Missouri, 2021–23): Liberty Mutual 1.39 (116 complaints, 2021–23; 2 companies), American Family 0.49 (82 complaints, 2021–23; 2 companies); Homeowners complaint index (Missouri, 2021–23): Liberty Mutual 0.89 (48 complaints, 2021–23; 2 companies), American Family 0.53 (85 complaints, 2021–23; 2 companies); Company site: Liberty Mutual https://www.libertymutual.com/, American Family https://www.amfam.com/; Quotes: Liberty Mutual We don't sell or provide quotes, American Family We don't sell or provide quotes.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.