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Here's how Liberty Mutual and Root compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| Liberty Mutual | Root | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 1.46 (4 complaints on $56M premium; small sample) | 3.69 (5 complaints on $28M premium) |
| Homeowners complaint index (Indiana, 2025) | No complaints listed (Indiana lists only insurers with complaints) | No complaints listed (Indiana lists only insurers with complaints) |
| Auto justified complaints (California, 2025) | 5.8 justified complaints per 100,000 insured vehicles (30 complaints; 2 companies) | 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | 1.39 (116 complaints, 2021–23; 2 companies) | 1.84 (14 complaints, 2021–23; 1 company) |
| Homeowners complaint index (Missouri, 2021–23) | 0.89 (48 complaints, 2021–23; 2 companies) | Not in Missouri's top-40 list |
| Company site | https://www.libertymutual.com/ | https://www.joinroot.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
More on Liberty Mutual · More on Root · All insurance companies
Auto complaint index (Indiana, 2025): Liberty Mutual 1.46 (4 complaints on $56M premium; small sample), Root 3.69 (5 complaints on $28M premium); Homeowners complaint index (Indiana, 2025): Liberty Mutual No complaints listed (Indiana lists only insurers with complaints), Root No complaints listed (Indiana lists only insurers with complaints); Auto justified complaints (California, 2025): Liberty Mutual 5.8 justified complaints per 100,000 insured vehicles (30 complaints; 2 companies), Root 4.8 justified complaints per 100,000 insured vehicles (2 complaints; 1 company); Auto complaint index (Missouri, 2021–23): Liberty Mutual 1.39 (116 complaints, 2021–23; 2 companies), Root 1.84 (14 complaints, 2021–23; 1 company); Homeowners complaint index (Missouri, 2021–23): Liberty Mutual 0.89 (48 complaints, 2021–23; 2 companies), Root Not in Missouri's top-40 list; Company site: Liberty Mutual https://www.libertymutual.com/, Root https://www.joinroot.com/; Quotes: Liberty Mutual We don't sell or provide quotes, Root We don't sell or provide quotes.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.