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Here's how Progressive and USAA compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| Progressive | USAA | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 0.89 (54 complaints on $1,254M premium) | 1.69 (12 complaints on $146M premium) |
| Homeowners complaint index (Indiana, 2025) | 4.66 (3 complaints on $7M premium; small sample) | 0.63 (6 complaints on $109M premium) |
| Auto justified complaints (California, 2025) | 3.1 justified complaints per 100,000 insured vehicles (71 complaints; 4 companies) | 2.8 justified complaints per 100,000 insured vehicles (45 complaints; 4 companies) |
| Auto complaint index (Missouri, 2021–23) | 1.13 (291 complaints, 2021–23; 2 companies) | 0.98 (75 complaints, 2021–23; 4 companies) |
| Homeowners complaint index (Missouri, 2021–23) | Not in Missouri's top-40 list | 0.48 (29 complaints, 2021–23; 4 companies) |
| Company site | https://www.progressive.com/ | https://www.usaa.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
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Auto complaint index (Indiana, 2025): Progressive 0.89 (54 complaints on $1,254M premium), USAA 1.69 (12 complaints on $146M premium); Homeowners complaint index (Indiana, 2025): Progressive 4.66 (3 complaints on $7M premium; small sample), USAA 0.63 (6 complaints on $109M premium); Auto justified complaints (California, 2025): Progressive 3.1 justified complaints per 100,000 insured vehicles (71 complaints; 4 companies), USAA 2.8 justified complaints per 100,000 insured vehicles (45 complaints; 4 companies); Auto complaint index (Missouri, 2021–23): Progressive 1.13 (291 complaints, 2021–23; 2 companies), USAA 0.98 (75 complaints, 2021–23; 4 companies); Homeowners complaint index (Missouri, 2021–23): Progressive Not in Missouri's top-40 list, USAA 0.48 (29 complaints, 2021–23; 4 companies); Company site: Progressive https://www.progressive.com/, USAA https://www.usaa.com/; Quotes: Progressive We don't sell or provide quotes, USAA We don't sell or provide quotes.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.