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Here's how State Farm and American Family compare in official complaint data. We don't provide quotes; get them from the companies or an agent.
| State Farm | American Family | |
|---|---|---|
| Auto complaint index (Indiana, 2025) | 0.69 (42 complaints on $1,249M premium) | 0.42 (1 complaint on $48M premium; small sample) |
| Homeowners complaint index (Indiana, 2025) | 1.51 (111 complaints on $837M premium) | 0.76 (4 complaints on $60M premium; small sample) |
| Auto justified complaints (California, 2025) | 3.1 justified complaints per 100,000 insured vehicles (121 complaints; 1 company) | 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company) |
| Auto complaint index (Missouri, 2021–23) | 0.75 (284 complaints, 2021–23; 2 companies) | 0.49 (82 complaints, 2021–23; 2 companies) |
| Homeowners complaint index (Missouri, 2021–23) | 1.41 (398 complaints, 2021–23; 1 company) | 0.53 (85 complaints, 2021–23; 2 companies) |
| Company site | https://www.statefarm.com/ | https://www.amfam.com/ |
| Quotes | We don't sell or provide quotes | We don't sell or provide quotes |
Sources: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12) · Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
More on State Farm · More on American Family · All insurance companies
Auto complaint index (Indiana, 2025): State Farm 0.69 (42 complaints on $1,249M premium), American Family 0.42 (1 complaint on $48M premium; small sample); Homeowners complaint index (Indiana, 2025): State Farm 1.51 (111 complaints on $837M premium), American Family 0.76 (4 complaints on $60M premium; small sample); Auto justified complaints (California, 2025): State Farm 3.1 justified complaints per 100,000 insured vehicles (121 complaints; 1 company), American Family 3.0 justified complaints per 100,000 insured vehicles (19 complaints; 1 company); Auto complaint index (Missouri, 2021–23): State Farm 0.75 (284 complaints, 2021–23; 2 companies), American Family 0.49 (82 complaints, 2021–23; 2 companies); Homeowners complaint index (Missouri, 2021–23): State Farm 1.41 (398 complaints, 2021–23; 1 company), American Family 0.53 (85 complaints, 2021–23; 2 companies); Company site: State Farm https://www.statefarm.com/, American Family https://www.amfam.com/; Quotes: State Farm We don't sell or provide quotes, American Family We don't sell or provide quotes.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.