Home › Insurance › Insurance companies › State Farm
A complaint index compares how many confirmed complaints an insurer got with how much business it does. 1.00 is average; below 1 means fewer complaints than expected for its size, above 1 means more. We use the Indiana Department of Insurance's official 2025 index (Indiana policies only), combining each company's insurers into one group figure. We also show California's 2025 justified-complaint rate for auto (complaints per 100,000 insured vehicles; lower is better). It's one signal, not a verdict, and we don't provide quotes.
Indiana DOI per-company indexes: auto: State Farm Fire & Cas Co 1.19, State Farm Mut Auto Ins Co 0.67; home: State Farm Fire & Cas Co 1.51.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
Here are the facts we could confirm on State Farm's own page (2026-10-12): auto complaint index (indiana, 2025): 0.69 (42 complaints on $1,249M premium); homeowners complaint index (indiana, 2025): 1.51 (111 complaints on $837M premium); auto justified complaints (california, 2025): 3.1 justified complaints per 100,000 insured vehicles (121 complaints; 1 company); auto complaint index (missouri, 2021–23): 0.75 (284 complaints, 2021–23; 2 companies); homeowners complaint index (missouri, 2021–23): 1.41 (398 complaints, 2021–23; 1 company); company site: https://www.statefarm.com/; quotes: We don't sell or provide quotes. Whether it's good for you depends on what you need; compare it with the alternatives listed.
From Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12). “not found” means the page didn't state it.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.