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Most student debt is federal and is serviced by contractors, so complaints mostly reflect servicing, not lending. Private student lenders do not report student loans separately in call reports. Check your federal repayment options before refinancing into a private loan, because you lose them when you do.
Nonrevolving consumer credit (auto, student and personal loans), 2026-08: $3,844.4B (+2.5% vs. 12 months earlier). Market-wide, all lenders.
Monthly G.19 history chart is part of VaultRubric Pro. Cancel anytime before day 8 and you pay nothing.
Unlock with Pro, 7 days free, then $7/mo Member sign inStudent loans balances 90+ days late, 2026Q2: 10.60% (market-wide, all lenders).
| Company (CFPB name) | Complaints, 12 mo ▼ | Latest full month | Timely response | Top issue |
|---|---|---|---|---|
| MOHELA | 7,136 | 564 | 37.1% | Dealing with your lender or servicer |
| Nelnet, Inc. | 3,615 | 259 | 99.8% | Dealing with your lender or servicer |
| Maximus Federal Services, Inc. | 2,371 | 157 | 100.0% | Dealing with your lender or servicer |
| Servicer under contract with Federal Student Aid | 1,574 | 67 | 0.0% | Dealing with your lender or servicer |
| EdFinancial Services | 1,480 | 120 | 98.9% | Dealing with your lender or servicer |
Showing the top 5 of 60 by Complaints, 12 mo.
The full complaint table (60 rows), every state and the history charts is part of VaultRubric Pro. Cancel anytime before day 8 and you pay nothing.
Unlock with Pro, 7 days free, then $7/mo Member sign inBy the column you pick (balance, growth, late payments or complaints). It is a ranking of public facts, not a recommendation.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.