Home › Insurance › Insurance companies › GEICO
A complaint index compares how many confirmed complaints an insurer got with how much business it does. 1.00 is average; below 1 means fewer complaints than expected for its size, above 1 means more. We use the Indiana Department of Insurance's official 2025 index (Indiana policies only), combining each company's insurers into one group figure. We also show California's 2025 justified-complaint rate for auto (complaints per 100,000 insured vehicles; lower is better). It's one signal, not a verdict, and we don't provide quotes.
Indiana DOI per-company indexes: auto: GEICO Advantage Ins Co 1.18, Geico Cas Co 1.35, GEICO Choice Ins Co 1.84, Geico Ind Co 1.60, GEICO Marine Ins Co 1.06, GEICO Secure Ins Co 2.48, Government Employees Ins Co 0.81; home: none listed.
Source: Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12)
Here are the facts we could confirm on GEICO's own page (2026-10-12): auto complaint index (indiana, 2025): 1.53 (26 complaints on $349M premium); homeowners complaint index (indiana, 2025): No complaints listed (Indiana lists only insurers with complaints); auto justified complaints (california, 2025): 1.8 justified complaints per 100,000 insured vehicles (68 complaints; 3 companies); auto complaint index (missouri, 2021–23): 1.01 (113 complaints, 2021–23; 3 companies); homeowners complaint index (missouri, 2021–23): Not in Missouri's top-40 list; company site: https://www.geico.com/; quotes: We don't sell or provide quotes. Whether it's good for you depends on what you need; compare it with the alternatives listed.
From Indiana DOI 2025 Auto Complaint Index (homeowners: in.gov/idoi/files/Homeowners-Complaint-Index-2025.pdf) (checked 2026-10-12). “not found” means the page didn't state it.
Estimates, not financial advice. Taxes, insurance, PMI and fees vary by lender, county and city; confirm with your lender, dealer and state agency before acting.