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Shopping for car or home insurance in Pennsylvania? The state's regulator, the Pennsylvania Insurance Department (PID), counts the complaints people file about each insurer and weighs them against how much insurance the company sold in the state. That complaint index lets big and small companies be compared: 1.00 is average, lower is better. Below is every insurer on PID's 2025 auto (223) and homeowners (138) lists, with 2024 for comparison and a lookup. We don't sell insurance or give quotes.
2025 data · checked Oct. 24, 2026
Runs on your phone; nothing you type is sent anywhere. Search by the company’s legal name, which can differ from the brand on your card.
| List | Insurers listed | Their complaints | Their premium | Their share of the market |
|---|---|---|---|---|
| Auto 2025 | 223 | 4,326 | $14,355,755,384 | 95.64% |
| Homeowners 2025 | 138 | 2,124 | $5,538,679,683 | 97.17% |
| Auto 2024 | 214 | 4,065 | $13,701,833,735 | 94.55% |
| Homeowners 2024 | 138 | 2,518 | $5,173,606,285 | 98.21% |
Our sums of PID's rows (PID complaint comparison tool: pick the year and line). PID lists only companies that had at least one complaint, so the listed companies' market shares add up to a bit under 100%.
Source: PID Consumer Complaint Comparison Tool (2025 and 2024, Auto and Homeowners)
| Company (legal name) | 2025 premium | Market share | 2025 complaints | 2025 index | 2024 index |
|---|---|---|---|---|---|
| STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY | $2,497.6M | 16.64% | 528 | 0.72 | 0.76 |
| ERIE INSURANCE EXCHANGE | $1,988.6M | 13.25% | 366 | 0.63 | 0.67 |
| PROGRESSIVE ADVANCED INSURANCE COMPANY | $1,078.3M | 7.19% | 288 | 0.91 | 0.76 |
| PROGRESSIVE SPECIALTY INSURANCE COMPANY | $796.8M | 5.31% | 138 | 0.59 | 0.52 |
| ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY | $785.9M | 5.24% | 172 | 0.74 | 0.85 |
| GEICO SECURE INSURANCE COMPANY | $392.1M | 2.61% | 117 | 1.01 | 1.39 |
| ALLSTATE NORTH AMERICAN INSURANCE COMPANY | $253.0M | 1.69% | 158 | 2.12 | 2.44 |
| UNITED FINANCIAL CASUALTY COMPANY | $233.2M | 1.55% | 19 | 0.28 | 0.12 |
| AUTOMOBILE INSURANCE COMPANY OF HARTFORD, CONNECTICUT (THE) | $205.8M | 1.37% | 37 | 0.61 | 0.88 |
| NATIONWIDE GENERAL INSURANCE COMPANY | $200.8M | 1.34% | 59 | 1.00 | 1.37 |
| USAA CASUALTY INSURANCE COMPANY | $176.0M | 1.17% | 53 | 1.02 | 0.85 |
| GEICO ADVANTAGE INSURANCE COMPANY | $167.1M | 1.11% | 21 | 0.43 | 0.52 |
| Company (legal name) | 2025 premium | Market share | 2025 complaints | 2025 index | 2024 index |
|---|---|---|---|---|---|
| STATE FARM FIRE AND CASUALTY COMPANY | $1,054.2M | 18.50% | 399 | 0.95 | 0.76 |
| ERIE INSURANCE COMPANY | $618.9M | 10.86% | 63 | 0.26 | 0.24 |
| ALLSTATE VEHICLE AND PROPERTY INSURANCE COMPANY | $449.6M | 7.89% | 128 | 0.71 | 0.67 |
| ERIE INSURANCE EXCHANGE | $333.4M | 5.85% | 125 | 0.94 | 0.59 |
| TRAVELERS PERSONAL INSURANCE COMPANY | $287.4M | 5.04% | 114 | 1.00 | 1.43 |
| LIBERTY MUTUAL PERSONAL INSURANCE COMPANY | $171.2M | 3.00% | 38 | 0.56 | 0.53 |
| HOMESITE INSURANCE COMPANY OF THE MIDWEST | $143.0M | 2.51% | 85 | 1.49 | 1.91 |
| NATIONWIDE INSURANCE COMPANY OF AMERICA | $107.4M | 1.88% | 39 | 0.91 | 1.43 |
| TRAVELERS HOME AND MARINE INSURANCE COMPANY (THE) | $102.4M | 1.80% | 38 | 0.93 | 1.32 |
| AMERICAN ECONOMY INSURANCE COMPANY | $97.9M | 1.72% | 30 | 0.77 | 0.69 |
| AMERICAN STRATEGIC INSURANCE CORPORATION | $97.1M | 1.70% | 51 | 1.32 | 1.14 |
| ALLSTATE INSURANCE COMPANY | $87.0M | 1.53% | 62 | 1.79 | 1.06 |
Sorted by premium, not by how good they are. “Not listed” in the 2024 column means PID's 2024 list had no company with exactly that name (or it had no complaints). An index covers one year of complaints only; it doesn't measure price, claims speed or financial strength.
Facts, not a recommendation. We republish Pennsylvania's official figures with dates and do the arithmetic. No partner links on this page.
It's a number the Pennsylvania Insurance Department (PID) publishes for each insurer that compares the complaints people filed with PID against how much insurance the company sold in Pennsylvania. 1.00 means complaints in line with the company's size; below 1.00 means fewer, above 1.00 means more.
PID's 2025 auto list has 223 insurers with 4,326 complaints between them, on $14.36 billion of 2025 Pennsylvania auto premium (our sums of PID's rows). Companies with no complaints aren't on the list.
PID's 2025 homeowners list has 138 insurers with 2,124 complaints, on $5.54 billion of premium (our sums). In 2024 the list had 2,518 homeowners complaints.
No. PID says complaints, in and of themselves, do not necessarily indicate the company has done something wrong, and that you shouldn't choose an insurer on complaint numbers alone. Also weigh price, service and the company's financial stability.
With very little Pennsylvania premium, one or two complaints push the index far above 1.00. For companies under $5 million of premium, PID's index also doesn't line up with the rounded figures it shows, so we label those ratios unreliable and hide them by default.
Try the insurer first. If that doesn't fix it, file with PID online through its Consumer Services (CSO) portal, or call 1-877-881-6388. Vehicle registration and PennDOT insurance letters go to PennDOT, not PID.
No. VaultRubric doesn't sell insurance or provide quotes. This page republishes Pennsylvania's official complaint figures.
Facts, not insurance advice. We don't sell insurance or provide quotes; confirm coverage and requirements with the insurer, an agent or your state insurance department.